Returns, refunds and warranty policy

We know you're busy, and we know kids are hard on their gear. At b.box, we design products built to keep up - and we stand behind every one of them. If something isn't right with your order, here's how we'll make it right. 

This policy applies to purchases made directly at bbox.com. If you purchased from another retailer, please contact them directly for their returns policy. 

 

Returns and refund policy 

If you're unhappy with your purchase, you may return unwanted items for a refund or exchange, provided the following conditions are met:

1. Items are returned within 30 days of receipt. No exchange, credit, or refund will be given after 30 days from the date of receipt. 

2. The product was purchased at the original price. Products purchased during a sale, promotional event, bundle pricing, or at a discount are deemed final and non-refundable unless faulty. 

3. The product must be unused, undamaged, unsoiled, and in its original packaging with tags attached.

4. Email us at customerserviceUS@bbox.com with the following details:  

    • Your name
    • Invoice number
    • Product name
    • Reason for return
    • Your request for replacement, exchange, credit, or refund 

We'll send you a Return Authorization Number (RAN). We cannot accept returns without a valid RAN. 

5. Mail the product(s) to:  

bbox.com 
423 Bussen Underground Rd 
St. Louis, MO 63129 

6. Postage, shipping, and handling costs are not refundable unless we determine the product is faulty or defective. Items returned used, soiled, or without original packaging and tags will not be accepted and will be sent back to you at your cost. 

We strongly recommend sending returns via tracked or insured shipping method – we are not responsible for items lost or damaged in transit. If a refund is approved, it will be processed within 7 days of receiving the returned goods via your original payment method.  

If exchanging, you may select an alternative product; if the replacement is priced higher, you'll be charged the difference. A minimum shipping charge applies within the US for exchanges, unless the product is deemed faulty. 

Sale and discounted items 

Products purchased at a sale price are not returnable unless faulty. All sale purchases including promotional events, bundle pricing, and discounted items are final.  

Occasionally, products may be offered at a discounted price due to a minor fault or cosmetic issue, as noted on the product page. These products are not returnable and all sales are final. 

Received a damaged or faulty item? 

If your order arrives damaged or with a defect, please get in touch at customerserviceUS@bbox.com within 7 days of receiving it. The sooner you let us know, the faster we can sort it. 

Include the following in your email: 

  • Your name
  • Invoice number
  • Product name
  • Description of the fault or defect
  • Photos if you can 

We'll assess the issue and, if the product is confirmed faulty, we'll issue you a RAN to include on the outside of your return package. You'll be offered a replacement sent at our expense, or a full refund including original shipping.  

If you purchased multiple items in one shipment, only the difference in shipping cost for the faulty item will be refunded. 

 

Warranty Policy

At b.box, we build for real life with kids. We're proud of how our products hold up, and we stand behind them. 

b.box offers a 1-year limited warranty against manufacturing defects on products bought new from b.box directly or from an authorized b.box retailer. Coverage starts on the date of original purchase and runs for 12 months. 

What's covered 

Under normal use and care, this warranty covers defects in materials and workmanship, including: 

  • Structural failures (cracks, breaks, or parts separating) that occur without misuse
  • Faulty closures, lids, valves, or mechanisms that fail under normal use
  • Manufacturing defects in coatings, finishes, or seals that affect how the product works or its safety
  • Significant print or graphic fading within the warranty period that b.box determines to be caused by a manufacturer defect (not normal use, sunlight exposure, or failure to follow care instructions) 

What's not covered 

We can't cover the everyday stuff that comes with a well-loved product, or damage that isn't down to us: 

  • Normal wear and tear (scratches, dents, fading, discoloration, or odors)
  • Damage from misuse, accidents, drops, or rough handling
  • Damage from not following care instructions (e.g. dishwasher use where we recommend hand washing)
  • Gaskets, seals, or silicone parts that discolor or change shape through repeated normal use
  • Cosmetic damage that doesn't affect how the product works or its safety
  • Products that have been modified, repaired by a third party, or used commercially
  • Damage from exposure to extreme heat, chemicals, or solvents
  • Lost, stolen, or misplaced parts or products
  • Products bought from unauthorized resellers
  • Print or graphic fading from normal use over time, sunlight, failure to follow care instructions, or dishwasher use where hand washing is recommended

How to make a claim 

  1. Stop using the product so the issue doesn't get worse.
  2. Email customerserviceUS@bbox.com with your proof of purchase (receipt or order number), a description of the problem, and photos if you can.
  3. We'll assess it and, where covered, repair, replace, or refund the product. If the defect is confirmed, we'll cover return shipping costs. 

Spare parts 

Many b.box parts like lids, seals, valves, straws, and more are available to buy separately. If your product has a minor part issue that falls outside warranty cover, visit bbox.com/collections/replacement-parts to find what you need.  

Not sure what you're looking for? Get in touch and we'll help. 

Authorized retailers 

This warranty applies to products purchased from directly at b.box.com or from an authorized b.box retailer. If you’re unsure whether your retailer is authorized, contact us at customerserviceUS@bbox.com. Products purchased from unauthorized resellers are not covered under this warranty.